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Localization Manager

Amber Montreal is looking for a Localization Manager to join the team. You will be managing the localization services, which includes all translation and localization QA operations.

As a subject matter expert in localization, you will develop strategies, build a team up and provide effective solutions for the localization needs of our clients and partners, from scoping to project delivery and beyond.

You will be reporting to the head of operations in Montreal, will work closely with localization test leads and coordinate work with a community of in-country linguists to make sure that all projects respect deadlines, budget, and all other requirements, while ensuring utmost quality in delivery. You will be one of the main points of contacts with our clients and partners.

About the role:

Management Experience:

  • Establishing and developing localization processes, strategies and best practices
  • Evaluating costs and preparing quotes adapted to each project
  • Working with People Ops to schedule all required localization testers in time for each LQA project
  • Making sure the teams have all the right tools, files, instructions and devices and that everything is ready and functional before the start of projects
  • Monitoring each project from beginning to end
  • Tracking project budgets, schedule, milestones and providing useful updates
  • Assessing and monitoring quality, progress and KPIs for each project, identifying area of improvements
  • Reporting to the head of operations and quickly informing him of any critical problem
  • Assisting the head of operations with any other tasks when needed

Localization Management:

  • Overseeing a community of linguists based in-country, managing their availability
  • Onboarding new linguists through a strict quality evaluation process
  • Coordinating translation projects with the community of linguists, scheduling tasks and deadlines with them, managing cost and budget
  • Preparing all translation files for the linguists and returning the translated files in the format needed for the projects
  • Performing evaluations of the community of linguists and the LQA team, addressing problems in a timely manner and participating in their evolution
  • Making practical use of internal and external translation tools needed for each project
  • Giving clear instructions and feedback to the localization test leads and the community of linguists, and working together to ensure high quality services

Client Engagement Experience:

  • Discussing with clients their upcoming and ongoing project needs
  • Presenting Amber Localization Services in conferences and client meetings
  • Communicating with clients to manage their expectations and to help them reach their business objectives
  • Providing clear and accurate reports to clients and other project stakeholders
  • Preparing QBR’s, postmortems and other project reports
  • Participating in conferences and possibilities of travelling to meet clients and partners

What we are looking for:

Soft skills:

  • Ability to create clear and useful reports and other documentation
  • Excellent organization skills to do the work efficiently and respect deadlines
  • Excellent attention to details
  • Flexibility and ability to work under pressure
  • Excellent interpersonal skills, respect, patience and empathy
  • Excellent at problem solving and working independently
  • Ability and motivation to work in a remote environment
  • Excellent understanding of the multicultural and multilingual aspects of localization
  • Passion for video games

Hard skills:

  • A minimum of three years of experience as a manager of localization services (both translation and localization QA) within the video game industry
  • Experience using mobile, PC and console devices and knowledge about their terminology
  • Excellent English communication skills
  • Excellent knowledge and experience with QA tools (ex: JIRA, TestRail), CAT tools (ex: MemoQ, Trados) and CSM localization tools (ex: Localize Direct, CrowdIn, Xloc)

What we offer:

  • Full time position: 40 hours per week, from Monday to Friday
  • Work-From-Home position for an undetermined period due to the current Covid-19 pandemic
  • A fun and dynamic industry where you can make a difference
  • Professional and friendly work environment
  • An attractive salary package
  • Awesome and talented colleagues
  • Support from all your teammates

Want to apply?

Send us your application here: careers@amberstudio.com

Our Story:

Amber is primed to support creative industries by offering a full range of turn-key product development and live service solutions. The company maintains four service pillars: game development, live operations, custom engineering and development support. Established in 2013, Amber is Romania’s largest independent game developer. It has over 400 staff in its studio and its team hails from some of the games industry’s leading companies, including Electronic Arts, Ubisoft, Gameloft, King, Bandai Namco, Disney and others. The company is headquartered in Bucharest, with outposts in Botosani, San Francisco, Los Angeles and Guadalajara.

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