fbpx
Share on facebook
Share on twitter
Share on whatsapp
Share on linkedin
Share on email

Junior IT Support Specialist

We are looking for a teammate in our IT Department as Jr. IT Support Specialist role located in Guadalajara, Mexico, who will help to support and maintain the computer systems of the organisation, ensuring that they run smoothly.

Key Activities and responsibilities

  • installing and configuring computer hardware, software, systems, networks, printers and scanners;
  • planning and undertaking scheduled maintenance upgrades;
  • setting up accounts for staff, ensuring that they know how to log in;
  • solving password problems;
  • talking to clients and computer users to determine the nature of any problems they encounter;
  • responding to breakdowns;
  • investigating, diagnosing and solving computer software and hardware faults;
  • repairing equipment and replacing parts;
  • checking computer equipment for electrical safety;
  • maintaining records of software licenses;
  • managing stocks of equipment, consumables and other supplies.

About You

Experience and Qualifications:

  • At least 1-year experience in IT support;
  • Communication skills (English language);
  • Knowledge of the Network topology & network connectivity (LAN/WAN), switching & routing and Server operations;
  • Strong Customer orientation skills;
  • Technical and analytical skills;
  • Organisational skills;
  • Problem-solving skills;
  • Attention to detail;
  • A logical mind;
  • The ability to work well under pressure;
  • Enthusiasm for continual learning;
  • Computer hardware and software knowledge;

Nice to know:

  • Linux/Unix
  • VMware
  • Cloud
  • Windows Server
  • MacOS X
  • CISCO

Personal Traits:

  • Ability to learn, plan and be organised
  • Open and honest approach to challenges
  • A strong sense of ownership and responsibility
  • Understanding of business needs and pressures

Our Offer:

  • A diverse portfolio of worldwide games to work on
  • An ideation team where you can bring your creative ideas which will be equally valued as your artistic expertise
  • Professional and friendly work environment where you can make a difference
  • An attractive salary package with private medical services
  • Access to training and learning programs
  • Easy-to-access headquarter located in Charles de Gaulle Plaza

Want to apply?

Send us your application here: careers_mx[at]amberstudio.com

Our Story:

Amber is a game development agency built by a collective of artisans residing in San Francisco, Los Angeles, Bucharest, Botosani and Guadalajara, which delivers a reference solution for creative work in interactive entertainment. The agency offers a full range of turn-key product development solutions, including concept-to-delivery game production, live operations, co-development and studio services. Amber is structured as a network of studios with different specializations, which retains over 500 staff around the world. Established in 2013, the agency earned the trust of some of most important players in the games space, such Disney, NBC Universal, Paradox, Rovio, That Game Company, and Raw Fury, among many others. More details at www.amberstudio.com

Get In touch

Fill in the form to apply for this job.

Email us at careers_mx@amberstudio.com or fill in the form below.